Hotel Onyxen values your privacy and processes personal data in accordance with the GDPR and applicable Swedish legislation.
When you make a booking, contact us or subscribe to our newsletter, we may collect information such as your name, contact details, booking information and payment details. This information is used to manage your booking and stay, communicate with you, provide customer service and fulfil our legal obligations.
We only retain your personal data for as long as necessary for the relevant purpose, or for as long as we are legally required to keep it.
To provide our services, we use external service providers, for example for booking systems, payments, IT services and newsletters. These providers may process personal data on our behalf and are required to handle it in accordance with the GDPR. We never sell your personal data.
If you subscribe to our newsletter, we use your email address to send you news, inspiration and offers from Hotel Onyxen. You can unsubscribe at any time using the link at the bottom of our emails.
You have the right to request information about the personal data we process about you and, in certain cases, to request correction, deletion or restriction of the processing. You may also object to direct marketing or withdraw your consent at any time.
If you have any questions about how we process your personal data, please contact us at [email address].
If you believe that your personal data is being processed incorrectly, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).
Last updated: September 2026